Privacy Policy

Last updated: October 2026. This Privacy Policy explains how Tervanock Ltd ("Tervanock", "we", "us" or "our") collects, uses, stores and protects personal information when you visit our website or interact with the Tervanock platform.

1. Who We Are

The data controller for the purposes of this policy is Tervanock Ltd, incorporated in England and Wales. Our registered address is 14 Whitfield Street, London, W1T 2RD, United Kingdom. You can contact us at [email protected] or by calling +44 20 7946 0382.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information you provide when submitting an access request or support enquiry, such as your name and email address.
  • Communication records, including messages and follow-up correspondence with our support team.
  • Technical information collected automatically when you visit our website, such as your IP address, browser type and pages visited.

3. How We Use Your Information

We use personal information to:

  • Process and respond to access requests and support enquiries.
  • Communicate with you about the status of your request or any follow-up questions from our team.
  • Maintain records of platform interactions for support and operational purposes.
  • Improve the platform and its digital tools based on aggregated usage information.

4. Legal Basis for Processing

We process personal information on the basis of your consent (where given), to perform a contract or pre-contractual steps at your request, and to comply with legal obligations. Where we rely on legitimate interests, we ensure those interests are not overridden by your rights.

5. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Where information is no longer needed, it is securely deleted or anonymised.

6. Sharing Your Information

We do not sell personal information to third parties. We may share information with service providers who assist us in operating the platform and supporting users, subject to appropriate data processing agreements. We may also disclose information where required by law or legal process.

7. Your Rights

Depending on your location, you may have the right to access, correct or delete your personal information; to restrict or object to its processing; and to data portability. To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website may use essential cookies to support basic site functionality. We do not use advertising or tracking cookies. By continuing to use the site, you consent to the use of essential cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

For questions about this policy or your personal information, contact us at:
Tervanock Ltd, 14 Whitfield Street, London, W1T 2RD, United Kingdom
Email: [email protected] | Phone: +44 20 7946 0382